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You will see reliable results only after we've finished connecting and provisioning your connection. As we work to build your internet connection, the results of some of these tests will change. We don't recommend proceeding with further steps until after your due date. If the date has not passed, we are still working on it! Installation date has not passedĪs soon as we know when your service will be installed, we'll send you an email with that date. If the Broadband light has gone solid, but you still can't get online, please try rebooting your computer, tablet, or phone one more time! Sometimes, it takes a reboot for your device to notice the internet has returned. Please allow up to 5 minutes after making changes for the Broadband light to go solid. If you are able to try some of the below troubleshooting steps but not all of them, that's okay! Anything you've already tried provides our support team with valuable information, and helps us solve your problem faster.Īfter trying one of the below troubleshooting steps, walk back to your RG to see of the Broadband light goes solid after the changes you've made. ![]() BOX SYNC TROUBLESHOOTING FULLIf you're interested in reading more about the troubleshooting step, click on it to read the full description below. Here's a quick list of useful steps to try. If the Broadband light will occasionally stay solid, but drop out at times, see our Troubleshooting Intermittent Sync article. If you see a solid green Broadband light, see our Troubleshooting Sync-No-Surf section. Please read below for Sonic's suggested troubleshooting steps that solve the majority of "No Sync" issues. If the Broadband light on your RG is blinking and does not remain solid, this is a No Sync issue. A solid green broadband light indicates you have sync. The easiest way to check for sync is to look on your Residential Gateway (RG) for an indication of what the Broadband light is doing. This physical connection is referred to as "sync". If you still need help, select Contact Support to be routed to the best support option.Īdmins should view Help for OneDrive Admins, the OneDrive Tech Community or contact Microsoft 365 for business support.If you have no internet access at all, you'll first want to determine whether or not you have a physical connection between you and Sonic. Read more about What does it mean when your OneDrive account is frozen? Need more help?įor help with your Microsoft account and subscriptions, visit Account & Billing Help.įor technical support, go to Contact Microsoft Support, enter your problem and select Get Help. Sign in to the OneDrive website and follow the on-screen instructions to unfreeze it. If your OneDrive is full, locked or frozen you may be signed out of OneDrive on your computer. You can do this with Files on Demand or by choosing which OneDrive folders to sync with your computer. View the largest files on your OneDrive.įree up OneDrive storage by reducing what your sync. To prevent going over your storage limit, you have three options:ĭelete some files and folders. If you see this icon, it means your OneDrive storage is nearly full.Ĭaution: Your OneDrive account will be frozen if you exceed your OneDrive storage limit for more than three months. BOX SYNC TROUBLESHOOTING HOW TOLearn more about how to Use OneDrive on Android. BOX SYNC TROUBLESHOOTING ANDROIDThe OneDrive cloud icon may briefly appear in your Android notifications as part of the normal upload process. Learn more about restrictions and limitations when you sync files and folders. OneDrive will show a padlock icon next to the sync status if the file or folder has settings which prevent it from syncing. When OneDrive Setup starts, enter your personal account, or your work or school account, and then select Sign in. In Windows 8.1, search for OneDrive, and then select the OneDrive app. In Windows 7, under Programs, select Microsoft OneDrive. In Windows 10, select the OneDrive desktop app. Select the Start button, search for “OneDrive”, and then open it: BOX SYNC TROUBLESHOOTING INSTALLImportant: To make sure you're getting the latest features and fixes, download and install the latest OneDrive app for free. ![]()
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